Alternative Consumer Dispute Resolution

Alternative Consumer Dispute Resolution (known as RAL) covers mediation, conciliation and arbitration. Independent entities, with specialized personnel, impartially help the consumer and the company/professional to reach an amicable solution through mediation or conciliation.
If this agreement is not reached, appeals can also be made to the arbitral tribunal, through a simple and quick process, most of the time free of charge. The arbitral award is enforceable (mandatory) and is equivalent to a decision by a court of first instance. In the case of the district of Aveiro, the competent entity is https://www.cniacc.pt/pt/abrangencia-territorial.

This page last updated on 05/03/2021. For more information about the content of this page, contact us through the means available in the contact area and through your customer area.